These Terms and Conditions (see Section 2.1 below for how “Terms and Conditions” is defined) apply to you whenever you use the website or the app(s) offered by DIBZ.
For DIBZ Promotional Terms and Conditions please see the information here.
The products and services that we offer (via our websites and mobile apps) are together referred to in these Terms and Conditions as the “Services” and references to “you” and “your” are to you, as the end user of the Services. For more information about who “we” are, see Section 1 below.
These Terms and Conditions (see Section 2.1 below for how “Terms and Conditions” is defined) apply to you whenever you use the website or the app(s) offered by Dibz.
The products and services that we offer (via our websites and mobile apps) are together referred to in these Terms and Conditions as the “Services” and references to “you” and “your” are to you, as the end user of the Services. For more information about who “we” are, see Section 1 below.
Important note: Everything contained within these Terms and Conditions is important and should be read by you.
By registering for an Account, you are entering into a legally binding agreement: To use our Services, you must register and open an account with us. By registering an account with Dibz, you will enter into a legally binding agreement with us which incorporates the General Terms and Conditions and the Dibz Betting Rules. (See Section 2)
You may only open 1 (one) Account: You may only register 1 (one) account with us. If we discover that you have opened more than one Account, we will have certain rights including the right to close your Account(s), to void winnings, and to retain the positive balance on your duplicate Account(s). (See Section 4)
You must be 18 (eighteen) and meet other requirements to use our Services: You must be 18 (eighteen) years of age or older and meet the other eligibility and verification criteria to use our Services. (See Sections 4, 6 and 7)
Information we collect about you: We collect and may use your personal information in accordance with our Privacy Policy and Cookies Notice. (See Section 5)
We need to complete verification checks before you can do certain things: We will need to complete our verification checks before allowing you to do certain things in connection with your Account, including withdraw winnings from your Account. (See Section 7)
Withdrawing your funds: You will usually be able to withdraw your available real money balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals. (See Section 11)
We will not tolerate fraudulent activity, cheating, or any other “Prohibited Activities”: If you do any of these things, we will have certain rights against you, such as suspending or closing your Account, cancelling/voiding your bets, and/or withholding winnings. You may also be required to compensate us if we suffer losses because of your actions. (See Sections 16, 17 and 18)
Errors, Interruptions and Malfunctions: All our gambling software is tested carefully but computer software and systems are never perfect. Mistakes of pricing can also be made in betting markets. If Dibz suffers a software error or presents incorrect information to you, such as incorrect terms or winnings, we have the right not to pay you out. This includes but is not limited to circumstances where the problem is not obvious to you and is only discovered by us when we check or verify the result of a transaction. (See Section 10)
In certain circumstances, our liability to you is limited or excluded: When you play with us, it is important that you understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that you understand that we will not be liable to you under these Terms and Conditions, and nor do we owe you a duty of care in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time, including those relating to so-called ‘safer gambling’ or ‘social responsibility’. (See Section 21)
Our right of set-off: Sometimes we can set off the positive balance in your Account against amounts that you owe to us, or use the Account balance to reimburse costs incurred as a result of any Prohibited Activity on your part. (See Section 21.5)
1.1 References in the Terms and Conditions to “us” “our” or “we” are references to PPB Counterparty Services Limited, trading as ‘DIBZ’.
1.2 PPB Counterparty Services Limited is a company registered in Malta (C40083) with its registered office located at Level 2, Spinola Park, Mikiel Ang. Borg Street, St. Julians SPK1000 Malta. It is licensed and regulated by the Gambling Commission of Great Britain under licence number 039439-R-319330 to provide betting on real and virtual events in respect of customers located in the United Kingdom.
1.3 DIBZ is part of the Flutter Entertainment plc group of companies, the global sports betting, gaming, and entertainment provider.
1.4 Notwithstanding our regulated status in Great Britain, we will not be liable to you under these Terms and Conditions, and nor do we owe you a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to ‘safer gambling’ or ‘social responsibility’.
2.1 By registering an account with us (see Section 4) and by selecting the “Accept terms & create account” button when you register for such Account, you will enter into a legally binding agreement with us which is comprised of and includes:
2.2 The General Terms and Conditions, the Betting Rules, and the Promotional Terms are together referred to as the “Terms and Conditions”.
2.3 Please note that the General Terms and Conditions will take precedence in the event of any conflict between these General Terms and Conditions and those of the Betting Rules or Promotional Terms.
3.1 We may make changes to these Terms and Conditions from time to time. For example, we may do this in order to comply with a change in applicable law or a change in our regulatory obligations, or to accommodate changes in the Services we offer or our business practices.
3.2 We will notify you of any material changes to these Terms and Conditions. Your continued use of the Services following such notification will be deemed binding acceptance of the changes. If any change is unacceptable to you, you should stop using the Services. It is your responsibility to review the Terms and Conditions and any amendments to them each time you use the Services.
4.1 To use our Services, you need to register and open an account with us (“Account”). You can open an Account by clicking the “Register” prompt on our mobile app or website. There are no set-up charges for opening an Account with us. When you open your Account, you will be asked to provide certain personal information, including (but not limited to) your first and last name, date of birth, mobile telephone number, and full residential address. Once you have entered this personal information, you will need to complete SMS verification via the mobile telephone number provided; you will be asked to input on the DIBZ app the verification code which has been sent to you via SMS (“SMS Verification”). You will need to complete SMS Verification periodically in order to access your Account (see Section 8.1) you must ensure that the details you provide at registration are accurate and are kept up to date. You can change some of your details at any time by editing your Account preferences using the facility provided on our websites. For further information about our collection and use of your personal information, please refer to our Privacy Policy and Cookies Notice (see Section 5 below).
4.2 In order to open an Account with us, you must fulfil our eligibility criteria and pass our anti-money laundering and verification checks (the “Requirements”) as described in Section 6 (Eligibility) and Section 7 (Verification) below. You must at all times continue to satisfy the Requirements, while you have an active Account with us.
4.3 In order for you to open an Account with us, you also agree you are not currently subject to a self-exclusion from a Betfair, Paddy Power, Sky Betting and Gaming (which includes Sky Bet, Sky Vegas, Sky Casino, Sky Poker, Sky Lotto and Sky Bingo), Full Tilt Poker or PokerStars account and you have not signed up to a national self-exclusion register (such as GAMSTOP) which excludes you from gambling.
4.4 You can only register 1 (one) Account with us. If you open more than one Account, each such additional Account will be classified as a “Duplicate Account”. If we discover that you hold one or more Duplicate Accounts, we reserve the right (in respect of each Duplicate Account):
4.4.1 to close the Duplicate Account, leaving you with only the original Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all of your Accounts (i.e. including the original Account)) and to treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void;
4.4.2 to void all future bets made on the Duplicate Account; and
4.4.3 to retain the positive balance of the Duplicate Account.
4.5You must provide us with accurate information in relation to your Account. It is your responsibility to inform us of any changes to your personal details which may impact on the use of your Account (e.g. a change of address or new bank card details). If any of these details change, please notify us using the facility provided through the app.
4.6 We are entitled to refuse to open an Account for any reason, including failure to meet the Requirements. Unless we’re entitled to withhold funds under these Terms and Conditions, we will refund any sum provided on deposit in respect of the failed Account registration by the method of payment you used to make the relevant deposit and, if any bets have been placed, we reserve the right to void all such bets.
4.7 Any bets placed via your Account must be for your own benefit and not for the benefit of any third party.
5.1 We process information about you in accordance with our Privacy Policy and Cookies Notice. Our Privacy Policy and Cookies Notice forms part of these Terms and Conditions and contains information about the types of information we collect from and about you, and what we do with that information, including who it may be shared with and why.
6.1 To use the Services, you will need to register and open an account (“Account“) with us. In order to register an Account, you promise and confirm to us that:
6.1.1 you are at least 18 years of age;
6.1.2 you are a resident of the United Kingdom;
6.1.3 you are not located in a country where the use of the Services is prohibited;
6.1.4 you are of sound mind and capable of taking responsibility for your own actions and you can enter into a legally binding agreement with us;
6.1.5 you will provide accurate registration information, including without limitation your correct date of birth and your country of residence, together with valid identification proving the same, your country of residence and personal telephone number. You further agree to promptly inform us of any changes in such details;
6.1.6 you are opening an Account solely for your own personal use, and you are not acting and will never act on behalf of any third party in connection with your Account;
6.1.7 you are not an undischarged bankrupt or in a voluntary arrangement with your creditors;
6.1.8 you will not attempt to sell or otherwise transfer the benefit of your Account to any third party and nor will you acquire or attempt to acquire an Account which has been opened in the name of a third party;
6.1.9 you are not prohibited for any reason from betting with us or any member of the Flutter Entertainment plc group of companies (which includes Betfair, Paddy Power, Sky Betting and Gaming and Tombola), or from using the Services or any of the services of any member of the Betfair group of companies;
6.1.10 you are not currently subject to a self-exclusion from a Betfair, Paddy Power, Sky Betting and Gaming (which includes Sky Bet, Sky Vegas, Sky Casino, Sky Poker, Sky Lotto and Sky Bingo), Tombola or PokerStars account and you have not signed up to a national self-exclusion register (such as GAMSTOP) which excludes you from gambling;
6.1.11 you accept that by using the Services, there is a risk that you may lose money; and
6.1.12 you will, following a request from us (which may be made at any time before or after you open an Account), promptly provide any documentation or information which we request in order to evidence your identity, age, address, country of birth or authorisation to use a particular credit or debit card (and you agree that we may perform checks in order to verify any such documentation or information).
7.1 The following information must be provided during the Account registration process:
7.2 We will verify your age in line with our legal and regulatory requirements in your territory and we may ask for proof of age and/or address from you (and we may suspend or restrict your Account until you provide such evidence). Underage gambling is a criminal offence in certain jurisdictions including (but not limited to) Great Britain. You will not be permitted to gamble until we have verified your name, address and date of birth. If we discover (after you have successfully registered and opened an Account) that you are under 18 years of age, your net losses incurred during the period you were underage will be returned to you, any open bets will be voided, and we may make a report to the relevant regulatory or law enforcement authorities.
7.3 As noted above, you must enter all mandatory information requested into your registration form, all of which must be true, complete and correct. You authorise us to carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities. You agree to provide all requested information in connection with these verification checks.
7.4 We’ll try and conduct our verification processes electronically where possible, but if we are unable to do so, or if the check is inconclusive, we may ask you to provide us with personal identity documents.
7.5 As a licensed gambling operator and in compliance with our legal and regulatory obligations we are required to conduct a number of checks during the whole time that you have an Account with us. In order to meet our regulatory obligations, we may ask that you provide personal details and/or documentation relating to your financial circumstances. Documents of interest may include:
7.6 You agree to provide all such information as we reasonably require, in the form that we require it, from you from time-to-time. If you do not or cannot provide us with the information that we need, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including preventing you from accessing the Services, placing any bets, or from withdrawing your funds. Your Account may also ultimately be suspended or permanently closed in accordance with clause 17.
7.7 You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem to be suspicious may be reported to the appropriate authorities.
7.8 When deciding whether to accept your application for an Account, we may supply the information you have given us to authorised third parties to confirm your age, identity and registered payment details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check.
7.9 For regulatory reasons, your session may be timed out as a result of a period of inactivity on your Account. You acknowledge that it is your responsibility not to leave your session unattended/inactive.
7.10 We will process the personal information which you provide in connection with your registration in accordance with our Privacy Policy.
8.1 In accordance with Section 4.1, upon registration of your Account, you will need to complete SMS Verification. This SMS Verification will form the basis to your access of your Account. Each time you open the DIBZ app following a period of inactivity of 60 minutes, you will need to complete SMS Verification in order to access your Account.
8.2 You may not under any circumstances allow any other person to use your Account. It is your responsibility to maintain the confidentiality and security of your Account information and in particular to ensure that you do not provide SMS Verification codes to anyone else. We are entitled to assume that all activity that takes place on your Account when a code generated following SMS Verification has been entered correctly on the app is valid and has been undertaken by you, whether or not such activity has in fact been undertaken by you. We shall not be liable for any claims in the event that you disclose an SMS Verification code to anyone else or where your negligence or deliberate act has contributed to such third party access to your Account.
8.3 If young persons are sharing or have access to your devices, we recommend that you install parental control software.
8.4 You must notify us of any unauthorised use of your Account as soon as you suspect it or otherwise become aware of it.
8.5 If you repeatedly enter SMS Verification codes incorrectly, your Account will be locked for security purposes for a period of one hour. You can unlock your Account by using the tools provided on our mobile and tablet applications. Alternatively, you can contact our Customer Services Team through our social media channels (X/Twitter = @DIBZ_help Instagram = Play_DIBZ, Facebook = DIBZapp) and (subject to passing security and verification checks) we will reset your Account for you.
9.1 To bet for money via the Services, you need to deposit funds.
9.2 The methods available for deposit of funds can be found once you are logged into your Account, and then by clicking on the “Deposit” button found at the top right-hand side of our home page.
9.3 Funds may be withdrawn by you from your Account at any time provided that:
9.3.1 all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
9.3.2 we have completed any verification checks to our reasonable satisfaction (see clause [ 7 ]). Where we have requested information from you to carry out these checks, any delay in providing this information may cause delay when withdrawing funds; and
9.3.3 there is currently no ongoing, or completed, investigation:
9.4 All funds in Accounts are held by PPB Counterparty Services Ltd , a group company of Flutter Entertainment plc. Withdrawal payments to customer cards is provided by Betfair Limited, a group company of Flutter Entertainment plc. We are required by our Gambling Commission licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency, further details of which can be found here.
9.5 Funds exceeding the value of active customer balances are deposited with financial institutions and held separately from the company’s other operating bank accounts to ensure that there are always sufficient funds available for customers to withdraw their balances, even in the highly unlikely event of our insolvency. Our bank has acknowledged in writing that our customer funds are held in a separate account for this purpose and will not be subject to any bank set off or counterclaims in respect of any company bank liabilities. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. These accounts are proactively monitored and reconciled by our Finance department and are audited by independent internal and external audit teams.
9.6 We comply with the requirements of the Gambling Commission of Great Britain at the “Medium protection” level rating of customer funds protection (for more information see here), and the aggregate account balances are reported to the relevant regulatory authorities on a regular basis. Any monies deposited with us in your Account will not attract any interest.
10.1 We try hard to provide you with a high-quality betting and gaming platform, but we cannot guarantee that the Services will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and you understand and agree that we can only provide the Services to you, and you must accept them, in the condition that we make them available from time to time.
10.2 In this Section 10 we set out a description of the things that can go wrong and the rights that we have in such events. In Section 21 below we set out how we will not be liable to you when these (and other) things go wrong. You should be aware however that these Sections do not override or cancel out any rights that you may have under consumer laws and regulations, and we do not intend that they should.
10.3 Below are some key definitions to help you understand this Section:
A “Malfunction” refers to where an automated process fails to operate as designed or intended, for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to you and they may only come to light as and when settlement instructions or winnings are investigated and analysed retrospectively.
An “Error” refers to a mistake or error that is not exclusively technical, for example the offer of an incorrect price or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational, or systems failures and combinations of all of these.
An “Interruption” refers to an interruption in a gambling transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event.
10.4 Where any of the above occur, we will deal with them as described below and it is important that you understand and agree to the following before you use the Services, as we made clear in the ‘Important Note’ at the top of these General Terms and Conditions:
10.5 If as a result of a Malfunction, your Account is credited with winnings that you would not have received were it not for that Malfunction, we will have the right to void the relevant transaction and withhold the relevant winnings. This applies even if the product could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to you or to us or not. If you have withdrawn any such winnings, you agree that you will pay them back to us as and when we ask you to.
10.6. Where any Malfunction is or becomes apparent or obvious to you or you suspect that a Malfunction may be occurring, you agree that you will cease your use of the Service immediately, and will report it to our Customer Services Team immediately.
10.7 In the event of an Error, the same applies as for Malfunctions, as set out above.
10.8 Where any Error is or becomes apparent or obvious to you or you suspect that an Error may be occurring, you agree that you will cease Your use of Service immediately, and will report it to our Customer Services Team immediately.
10.9 Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers. We reserve the right to suspend markets, void and return stakes to customers.
11.1 You may withdraw the available real money balance in your Account at any time provided that:
11.1.1 all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
11.1.2 we have completed any verification checks to our reasonable satisfaction. Where we have requested information from you to carry out these checks, any delay in providing this information may cause delay when withdrawing funds; and
11.1.3 there is currently no ongoing, or completed, review:
(A) into an Error, Interruption or Malfunction (as those terms are defined in Section 10 above) you have participated in; or
(B) where we have reasonable grounds to believe you may have engaged in a Prohibited Activity (as defined in Section 16.2 below), and in both these cases in a) and b) above you acknowledge and understand that, as we made clear in the ‘Important Note’ at the beginning of these General Terms and Conditions, we ultimately reserve the right to void any affected transactions, withhold winnings and (in the case of Prohibited Activities) close your Account with us.
11.2 The methods available for withdrawal of funds can be found once you are logged into your Account by clicking on the “My Account” icon and then by selecting the “Withdraw” button and selecting the payment method you would like to withdraw the funds to.
11.3 Withdrawals will generally be remitted only to the financial/bank account from where the funds paid into the customer’s Account originated.
11.4 Credit cards are not accepted as a form of deposit or withdrawal payment.
12.1 We reserve the right to suspend, modify, remove and/or add products to the Services at our reasonable discretion on prior notice to you wherever possible, however some amendments to the Services may be required to be made with immediate effect and without notice.
12.2 You must not misuse the Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to: our applications; the servers on which our applications are stored; or any server computer or database connected to our mobile and tablet applications. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
12.3 You agree that you will not use the Services in any way other than for your personal use and for your own benefit. Any bets placed through your Account that are not for your own benefit are forbidden unless agreed by us (in writing) in advance.
12.4 You agree not to give any indication that you have any commercial relationship with us or that you are our agent.
12.5 The information which we or third parties provide (including results, statistics and fixture lists) on our apps and Services is for your personal use only and the distribution or commercial exploitation of such information by you is strictly prohibited. We do not give any commitment or warranty in relation to the uninterrupted provision of such information, its accuracy or the results obtained through its use. No information which we or third parties provide on our apps and Services is intended to amount to advice or recommendations and is provided for information purposes only.
12.6 You are fully aware that there is a risk of losing money when gambling and you are responsible for any such loss.
12.7 We do not guarantee which products will be available on our Services. The Services are provided on an ‘as is’ and ‘as available’ basis. Whilst we use reasonable efforts to ensure that our Services run smoothly, we cannot promise that the Services will be free from errors or omissions nor that they will be available uninterrupted and/or in a fully operating condition. We refer you to Section 10 above for more information about Errors, Interruptions and Malfunctions.
12.8 We receive news feeds, scores and other content from a number of third parties, which may carry terms and conditions governing their use. We do not accept any liability in respect of such content. Where the Services link to third party websites, content and resources this does not constitute an endorsement by us of that third party’s website or their products or services and we do not accept any liability in respect of your use of such sites.
12.9 When using the Services, you are gambling via an electronic form of communication and consequently you should be aware that:
12.9.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect your performance in time critical products (e.g. in-play betting); and
12.9.2 You may encounter system flaws, faults, errors or service interruption caused by unexpected flaws, faults or errors in the software, hardware or networks used to provide the Services – we refer you to Section 10 above for more information about Errors, Interruptions and Malfunctions.
13.1 Other than for free bets, you may only place a bet up to the value of the cleared funds in your Account. We do not offer any credit.
13.2 It is your responsibility to ensure that the details of your bet are correct. Once a bet has been confirmed by us, you may not cancel or change it without our consent. If you’ve placed a bet in error and wish to cancel or change it, please contact our Customer Services Team via social media before the event has started and we will consider your request, although any decision will be at our reasonable discretion.
13.3 Bets placed on our mobile applications are not guaranteed unless you receive an on-screen confirmation from us which is confirmation that the bet is accepted. Further information on how to place a bet is contained in the Betting Rules but in any event a bet will only be valid where you receive confirmation from us of the details of the bet and that the bet has been accepted.
14.1 We reserve the right to refuse all or any part of a bet.
14.2 We are a member of the International Betting Integrity Association (“IBIA”), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. We are a full participant in IBIA’s early warning system which seeks to identify such betting patterns.
14.3 In the event of a warning being received by us in relation to irregular betting patterns and possible instances of event manipulation (from IBIA or otherwise), we reserve the right, at our reasonable discretion, to:
14.3.1 suspend our offering on any event or series of events in any of our markets; and
14.3.2 delay and/or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed by the relevant sports federation via IBIA (where applicable); or by us using our reasonable discretion.
15.1 You may only use the Services, including your Account, for lawful gambling in accordance with these Terms and Conditions. You may not engage in any activity which we define below as a “Prohibited Activity” and you acknowledge and understand that the consequences of you doing so, as we made clear in the ‘Important Note’ at the beginning of these General Terms and Conditions, may include the voiding of any relevant transactions, the withholding of any winnings, and the suspension and/or closure of your Account.
15.2 The following activities are prohibited:
15.2.1 any form of fraudulent or illegal activity, cheating, or any other activity prohibited under Section 16 below;
15.2.2 if the name registered on your Account does not match the name on the financial/bank account and/or the debit card(s) used to make deposits on that Account;
15.2.3 if you appear in our reasonable judgement to be depositing or withdrawing money or otherwise using the Services without genuine play;
15.2.4 if You are located in any territory or country in which the accidental or deliberate access or use of the Services is illegal or in jurisdictions from which we do not accept customers, including if you are using a VPN to disguise your location or to bypass any measures we may use to prevent or restrict access to the Services;
15.2.5 if we have received a “charge back” and/or a “return” notification via a deposit mechanism used on your Account;
15.2.6 if you use the Services other than for your personal and recreational use;
15.2.7 if you provide incorrect or misleading information while registering for an Account (except where you provide any incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 7.2 above)
15.2.8 if you allow (whether intentionally or unintentionally) someone else to use your Account;
15.2.9 if you have deliberately or fraudulently opened or are using one or more Duplicate Account(s);
15.2.10 if you make or attempt to make a bet when your Account has insufficient cleared funds;
15.2.11 if we become aware that you have played at any other online gambling site or services and, in connection with the same, are suspected of fraud, collusion (including in relation to charge-backs), cheating or unlawful or improper activity;
15.2.12 if we discover that you are deliberately or accidentally accessing the Services from the United Kingdom or in contravention of the laws of the country where you are located;
15.2.13 if you become bankrupt, if you do not make payment of a court judgement on time, if you make an arrangement with your creditors, or if any of your assets are the subject of any form of seizure or if analogous proceedings are brought in relation to you anywhere in the world;
15.2.14 if you engage in any abuse and/or harassment of our staff; or
15.2.15 if you seriously breach the Terms and Conditions in some other way.
16.1 We will not tolerate any form of fraudulent activity or cheating. We consider the following to be fraudulent activity or cheating:
a. identity fraud;
b. payment fraud;
c. money laundering;
d. third party funding;
e. forgery;
f. using stolen or fraudulent payment details;
g. collusion with other individuals;
h. utilisation of software to gain an unfair advantage; or
i. exploitation of Errors, Malfunctions or Interruptions.
16.2 You may not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operation of our Services or the normal play of any of our products.
17.1 If we have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we may suspend your Account (including freezing both your stake and winnings for any relevant stakes) without notification, and your Account will remain suspended while the matter is investigated. You agree to cooperate fully with any such investigation. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account.
17.2 If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we may lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Activity, we may restrict or permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties.
17.3 We may also from time to time be required by a competent authority to restrict, suspend or close Accounts for legal or regulatory reasons. Such restrictions, if applicable, may affect your use of your Account.
17.4 We reserve the right at our reasonable discretion, to close your Account and/or void any stakes where, based on the information relating to your gambling activity, we have made the decision to no longer offer our Services to you.
17.5 Any balance in your Account at the time of any closure by us will be paid back to you, except that
17.5.1 if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account; and
17.5.2 If we discover or determine (acting reasonably) that you have participated in any Prohibited Activities then we may withhold all or part of the Account balance and/or recover from your Account deposits, pay-outs, bonuses, and/or any winnings (if/as applicable) that are attributable to those Prohibited Activities.
17.6 You agree to compensate us for any costs, charges or losses sustained or incurred by us arising from any Prohibited Activities on your part.
18.1 You have the right to close your Account at any time through the DIBZ app. More information about how you can close your Account can be found on our help pages here.
18.2 You remain responsible for activities using your Account until it is closed. Confirmation of the Account closure will be provided in the app. Unless we are entitled to withhold funds under these Terms and Conditions, you need to withdraw the remaining funds before closing the Account or contact our customer service team to withdraw the funds.
18.3 Any negative balance on your Account will fall immediately due and payable to us and your Account will be closed only when this amount has been fully repaid. If you have any unsettled stakes on your Account at the time of your Account closure, these stakes will stand (unless we’re entitled under these Terms and Conditions to cancel/void them) and you can contact us to collect any winnings arising from such standing stakes, which we will do unless we’re entitled under these Terms and Conditions to withhold all or part of such winnings.
19.1 We will deem an account to be “dormant” after a period of 24 (twenty four) months of inactivity.
19.2 We will contact you prior to your Account being deemed dormant, and you may reactivate a Dormant Account at any time by logging into that Account.
19.3 Should your Account become dormant through lack of use, we will continue to contact you (where you have “opted-in”) with promotional messages until such time as you instruct us to stop. However, we will also contact all Account holders periodically to advise of any Account balance. Note we do not charge any Dormant account fees.
19.4 After a period of no less than 24 (twenty four) months of Account inactivity we reserve the right to reclassify any positive balance in the Dormant Account. We will provide notice via SMS at least 30 (thirty) days before any such reclassification is made, except where these Terms and Conditions permit us to withhold payment.
19.5 Subject to Section 19.6, your right to the Dormant Account balance will remain unaffected by such reclassification and, if and then you contact us seeking a refund of such balance, we shall process such refund unless we’re entitled to withhold any or all of such balance under these Terms and Conditions and subject to our legal and regulatory obligations.
19.6 Please note, your Account will be deleted following the time period of 7 (seven) years of consecutive inactivity. Upon deletion of your Account, we will no longer retain your personal details and as such we are unable to continue to offer a Dormant Account balance refund.
20.1 We are not responsible for any events beyond our reasonable control. Such events might include network failures, malfunctions to our systems or third party systems, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation or direction.
20.2 We may also suspend or cancel the Services or any part of the Services if, despite making reasonable efforts to do so, we are not able to provide that part of the Service to you as a result of events beyond our reasonable control.
21.1 Nothing in these Terms and Conditions is intended to, or will, exclude or limit our liability for:
21.1.1 fraud or for death or personal injury resulting from our negligence;
21.1.2 breach of your statutory rights as a consumer, or
21.1.3 any other liability which we may not limit or exclude under applicable law.
For more information about your statutory rights, you can contact your local consumer protection organisation, such as the Citizens Advice Bureau (http://www.citizensadvice.org.uk) if you are located in the UK.
21.2 We will not be liable to you under these Terms and Conditions, nor do we owe you a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to so-called ‘safer gambling’ or ‘social responsibility’.
21.3 Subject always to Section 21.1 above and save in respect of any winnings due to you in accordance with these Terms and Conditions (noting in particular our right to cancel/void winnings in the event of Errors, Malfunctions or Interruptions (see Section 10 above), and our right to withhold funds in certain circumstances including under Section 11.1 above), our maximum liability to you under these Terms and Conditions in relation to any one incident or series of related incidents is limited to the greater of:
21.3.1 where such liability relates to a specific bet, the amount of the applicable stake made by you in respect of such bet; or
21.3.2 £2,000 (two thousand pounds sterling).
21.4 Subject always to Sections 21.1 and 21.2 above, we will not be liable under these Terms and Conditions for any loss that could not have been reasonably expected by you and us at the time you register for an Account or at the time you enter into a transaction for Services (such as any loss of income, business or profits or any information which is lost or corrupted) or for any other damage or loss which are deemed or alleged to have arisen out of or in connection with your use of the Services. In particular, we will not be liable for any damage or loss suffered or incurred by you as a result of:
21.4.1 any use by you of our Services in breach of these Terms and Conditions (including any Prohibited Activity on your part);
21.4.2 failures caused by the equipment you use to access our mobile and tablet applications or failures in any network (including failures by your internet service provider);
21.4.3 any incomplete, lost or delayed transactions (including as a result of technical failure);
21.4.4 damage to your equipment (e.g. smartphone, tablet or other internet-enabled device) or for any loss or corruption of data that results from your use of our mobile and tablet applications (and we cannot and do not guarantee that any files that you download are free from viruses, contamination or destructive features) except that if any defective digital content that we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation;
21.4.5 the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, times, results, live scores or general statistics) or any other Error, Malfunction or Interruption as set out in Section 11 above;
21.4.6 any event outside our control as set out in Section 20 above; or
21.4.7 our closure or suspension of your Account in accordance with these Terms and Conditions.
21.5 Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in your Account (or any Duplicate Account) against any amount owed to us by you. You agree that any Account balance may be used to reimburse any costs incurred as a result of any Prohibited Activity/ies on your part, such as chargebacks on Duplicate Accounts or the reimbursement of funds back to the customer(s) who were colluded against by you.
22.1 All intellectual property rights in our websites and apps and all material and/or content made available on the Services (including but not limited to rights in the products and services offered, all code, software, animations, graphics, music, sound, photographs, video content or text, and the selection and arrangement thereof) or otherwise by us shall remain at all times our property or the property of our third party licensors.
22.2 The names, images and logos identifying us, our partners or third parties and our/their products and services contained in our websites and mobile and tablet applications are proprietary marks and may not be reproduced or otherwise used without express permission.
22.3 Nothing contained in these Terms and Conditions shall be construed as conferring by implication any licence or right to use any trademark, patent, design right or copyright that belongs to us or any third party.
23.1 From time to time we offer promotions and offers to new and existing customers. As noted in Section 2 above, such promotions and offers will be subject to their own Promotional Terms.
23.2 In the event of any conflict between the General Terms and Conditions and the Promotional Terms, the Promotional Terms will prevail.
23.3 All promotions and offers are limited to one per person.
23.4 We reserve the right to amend the terms and conditions of or withdraw any promotion or offer at any time at our reasonable discretion on prior notice to you wherever possible, however the promotion may be amended or withdrawn without notice, temporarily or permanently, if reasonably necessary to do so.
If you need to contact us, you can contact us via our social media channels on the following platforms:
25.1 If we need to notify you under these Terms and Conditions, we will do so by SMS to the phone number registered to your Account or via notification on our apps.
25.2 We may wish to assign, transfer, charge or otherwise deal with our rights and/or obligations under these Terms and Conditions. You agree that we are free to do so provided that this will not prejudice your rights under these Terms and Conditions. Without limiting the preceding sentence, we may wish to transfer our rights or obligations under these Terms and Conditions to another company within our corporate group or any other legal entity, including if we restructure or there is a sale of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under these Terms and Conditions will be against the new legal entity. As set out in Section 18.1, you may close your Account with us at any time.
25.3 These Terms and Conditions are personal to you. You may not transfer your rights or obligations under these Terms and Conditions to anyone else.
25.4 If You breach these Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.
25.5 If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
25.6 These Terms and Conditions are not intended to give rights to anyone except you and us. This does not affect our rights under Section 25.2
25.7 These Terms and Conditions are only available in the English language.
26.1 These Terms and Conditions are governed by and will be interpreted in accordance with the laws of England and Wales.
26.2 Disputes arising in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of England and Wales unless (if different) you choose another jurisdiction in the United Kingdom.
27.1 We are committed to Safer Gambling and have a number of self-help tools to help you manage your gambling.
27.2 You can set a limit on the amount which you can deposit to your Account (“Deposit Limit”). Further information on how to do this can be found within the “Help and Support” section or within the “My Account” pages when you are logged in and also on our “Safer Gambling” pages.
27.3 We make available the facility for you to stop gambling at any time. 24 (twenty-four) hour to 30 (thirty) day cooling off periods as well as self-exclusions of either 6 (six) months, 1 (one) year, 2 (two) years, 3 (three) years, 4 (four) years, 5 (five) years or permanently can be set. Information on cooling off and self-exclusion may be found on our “Safer Gambling” pages.
27.4 If you choose to apply a self-exclusion to your DIBZ account, we would strongly encourage you to extend your self-exclusion to any other gambling accounts you may hold.
27.5 We will use all reasonable endeavours to ensure compliance with self-exclusion. We implement reasonable checks and safeguards to ensure that whilst you are self-excluded you are not sent marketing material about gambling from us and you cannot access our Services. Consequently we cannot be held liable to you or any third party if you are able to continue to gamble on our mobile and tablet applications, or if any marketing material inadvertently gets sent to you or if you continue to gamble on any other party’s sites or premises. You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble with us or any third party, in particular where you have sought to circumvent a self-exclusion via additional accounts, or where you have changed any of the registration details (which would also include if you open up an Account with substantially the same information, albeit inputted into the registration form in a different way).
27.6 In addition to our own self-exclusion tools, you are also able to self-exclude with GAMSTOP. GAMSTOP is a self-exclusion tool that is intended to aid you in preventing you from accessing gambling websites and apps run by companies licensed by the Gambling Commission of Great Britain, who have signed up to the service. In order to self-exclude with GAMSTOP you need to visit www.gamstop.co.uk. Once you are self-excluded with GAMSTOP you will not be allowed to gamble with us until your GAMSTOP self-exclusion is no longer active in accordance with GAMSTOP’s terms. Your GAMSTOP self-exclusion may take a number of days in order to become active with us, after you register with GAMSTOP. You should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account with us. Unless your details registered on your account with us match exactly the details you registered with GAMSTOP, your self-exclusion may not be active with us. We implement reasonable checks and safeguards to ensure that whilst you are self-excluded via GAMSTOP You cannot access our Services. Consequently, we cannot be held liable to you or any third party if you are able to continue to gamble our mobile and tablet applications, or if you continue to gamble on any other party’s sites or premises. You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble or are able to gamble with us or any third party, where:
27.6.1 You have sought to circumvent a GAMSTOP self-exclusion via additional accounts;
27.6.2 where you have changed any of the registration details (which would also include if you open up an Account with substantially the same information, albeit inputted into the registration form in a different way);
27.6.3 if you continue to gamble with us between your self-exclusion registration with GAMSTOP and us receiving notification and applying such self-exclusion on our Services;
27.6.4 where you have registered a new account when the GAMSTOP service is unavailable, inaccessible or degraded for whatever reason;
27.6.5 where you have sought to take advantage of the GAMSTOP service being unavailable, inaccessible or degraded; or
27.6.6 for any other reason outside of our reasonable control, including where the operating systems utilised by GAMSTOP fail to properly and/or in a timely manner identify you and/or your online accounts as subject to self-exclusion when you attempt to use our Services. For further information on GAMSTOP’s Terms of Use please visit https://www.gamstop.co.uk/terms-of-use .
27.7 The National Association for Gambling Care Educational Resources and Training (GAMCARE) (www.gamcare.org.uk) provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. The free Helpline number for GAMCARE (available 8am – midnight, 7 days a week) is 0808 8020 133. If You have any concerns about Your gambling You can also find information and support at www.begambleaware.org.
27.8 For more advice on how to gamble responsibly see here
28.1 If a dispute arises in relation to a bet placed, our transactions database will be the ultimate authority in such dispute.
28.2 If you have any cause to complain about anything that has happened as a consequence of your dealings with us, you should notify us by contacting the Customer Services Team by social media chat and they will oversee the management of your complaint. Contact details can be found in Section 24 above. If You are unhappy with the decision of our Customer Services Team you can choose to escalate your complaint to our dedicated Complaints team. We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint. Our Complaints team will investigate any complaint or concern and issue a final response within 8 (eight) weeks.
28.3 If a complaint is not resolved to your satisfaction by the use of our internal complaints procedure, you may refer the matter to an independent adjudicator. Where a dispute is referred to our Alternative Dispute Resolution provider below, the resulting decision shall be final. This does not affect your rights to seek redress through the court system. Further detail regarding our complaints procedure can be found by clicking here.
28.4 If a complaint is not resolved to your satisfaction by the use of our internal complaints procedure, you may refer the matter to an independent alternative dispute resolution service. We have appointed the Independent Betting Adjudication Service (IBAS) (www.ibas-uk.com) for Alternative Dispute Resolution (ADR) to consider disputes in relation to your account. You have the free right of access to this ADR function. IBAS may be contacted by email at: adjudication@ibas-uk.co.uk or by telephone on: 44 (0)20 7347 5883 or: Independent Betting Adjudication, PO Box 62639, London, EC3P 3AS.
28.5 IBAS’s Terms of Use can be found here. For more information on IBAS, please visit www.ibas-uk.com
By connecting with other customers using the DIBZ refer a friend promotion or by adding other DIBZ customers as friends to your DIBZ account, both you and the other customer agree to data regarding your betting activity being disclosed by DIBZ to each other as appropriate. This data may include (but is not limited to)
DIBZ will not disclose your account status, balance, profit or loss to another customer.
Once you connect with another customer their name will appear in your account settings under the ‘friends tab’ and your name in their ‘friends tab’. You can choose to remove friends at any time by pressing the “X” located next to a friend’s name.
These Standard Promotional Terms apply to all Dibz promotions and competitions. Except as expressly provided, in the event of any discrepancy or conflict between these Standard Promotional Terms and any specific promotional terms, then the specific promotional terms shall prevail.
You must be aged 18 years or more to participate in promotions and/or take part in competitions. It is an offence for anyone under the age of 18 to open an account or to gamble. Underage entries will be void.
All promotions are limited to one entry per customer. To ensure that the promotion is limited to one entry per customer, we only permit one customer to participate from each household address, IP address, email address, telephone number, same payment account (e.g. debit or credit card, Neteller etc) or shared computer (e.g. public library or workplace).
None of the employees, nor any family members of employees, of DIBZ and its affiliate companies, their agents, or those of their respective group companies may take part in prize draw promotions or competitions that involve any element of judgment by DIBZ.
All promotions are available at the discretion of DIBZ and DIBZ can restrict the availability of a promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion.
If you have been sent an SMS and/or push notification excluding you from promotions you will not qualify any promotions. Please note that any such exclusion will not affect any free bet, bonus or other promotional offer you have already placed a qualifying bet towards. You will still receive the benefits of any promotion you have started qualifying for or already qualified for prior to this decision.
Fraudulent or multiple entries will not be accepted, neither will entries made in breach of these Standard Promotional Terms or the specific promotional terms.
DIBZ can exclude any entrant from competitions and/or promotions and from use of the DIBZ website if DIBZ believes that an entrant has tried to enter by using more than one username or is otherwise engaging in any fraudulent or illegal activity (including participation that would be in breach of the law in your local jurisdiction), whether or not that entrant would or might have won any prize but for such activity. Where fraudulent entries or multiple entries/accounts have been used, DIBZ can cancel these accounts and withhold payment of the prize/bonus or any other promotional benefits.
If DIBZ becomes aware of a customer who, in the course of participating in a promotion or offer, has become able to guarantee wins and/or profits with no or only minimal risk, and/or benefits from a promotion or offer by participating through more than one DIBZ account, and/or displays irregular or unusual playing or betting patterns which DIBZ deems to be abusive, DIBZ may elect to do any one or more of the following:
(i) close the customer’s account(s);
(ii) invalidate the transactions or game play which was in contravention of this term; and/or
(iii) withhold the customer’s winnings from such transactions or game play.
Prizes are not transferable or exchangeable other than at the sole discretion of DIBZ.
Unless otherwise specified in writing, if you are required to travel as part of the promotion or as a competition prize winner, you are responsible for making all your own arrangements (including insurance).
For prizes which are time sensitive or have a natural expiry date (for example, tickets to a particular match or event), then we will attempt to contact all winning customers via their registered contact details on DIBZ (and, if the competition took place on social media, via the winner’s social media account) within 48 hours of the end of the competition. If we cannot reach you within 48 hours, or if you do not claim your prize within 48 hours of being notified, we reserve the right to select a new winner. For prizes which are not time sensitive, no such time limit shall apply
DIBZ reserve the right to credit prizes as cash.
DIBZ may publish, or make available on request, details of any prize winners including first name, location and county along with winnings and prizes received. If you are a winner, we may pass your personal details on to third parties to deliver/supply/arrange the prize. By entering a promotion you agree that Dibz may use your information to contact you about the promotion. Please contact us if you wish to object or reduce the amount of your information we publish or make available for the purposes of the promotion. This is distinct from publicity which is dealt with below.
If you win a competition or a promotion, DIBZ may ask you if you wish to take part in publicity. If you agree to take part, DIBZ can make reasonable use of your name and image on the websites and in promotional materials.
DIBZ can amend any specific promotional terms, competition rules or these Standard Promotional Terms at any time. Any such change will not adversely impact players who have already started wagering under a promotion.
DIBZ can withdraw or vary the terms of competitions and promotions to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any entrant for so doing.
By entering the promotion or competition, you accept and agree to be bound by these Standard Promotional Terms and any specific terms and conditions relating to the relevant promotion.
Any disputes relating to promotions or competitions will be resolved in accordance with the DIBZ Dispute Resolution Policy, see here.
DIBZ accepts no responsibility whatsoever for system or connection problems that might affect any end user during any of these promotions.
The promoter in respect of any promotion will be the relevant licensed entity. For details of our regulatory information, please see here.
V2/24 – 03.06.24
2023 DIBZ, Flutter Entertainment Group. All rights reserved.