You have the right to request us to erase your personal data (right to be forgotten) where we have no compelling reasons to continue storing or processing your data, and specifically, where one of the following grounds applies:
- Where the courts or our regulators have found us to be processing it unlawfully;
- Where our original purpose for collecting the data has been completed and we have no other valid legal grounds for continuing to hold it;
- Where you have withdrawn your consent for processing and asked us to delete the information we previously used for those purposes; or
- Where you have successfully exercised your ‘right to object’ and there are no overriding legitimate grounds to continue processing.
Please note this right only applies in certain circumstances, it is not a guaranteed or absolute right. Personal data on our customers is retained for as long as is reasonably required for our legitimate legal purposes. These include, but are not limited to;
- Anti-Money Laundering/Counter-Terrorist Financing
- Defence of legal claims
- Safer Gambling
- Taxation
As is outlined in the How long we kep your personal data for section we have legal obligations and other lawful reasons to retain your data after your account is inactive. Generally, your data will be retained for a period of 7 years, so, if you request your data to be erased during this time, we may not be able to uphold your request.
If you still wish to exercise your right, you should contact us on dataprotection@dibz.co.uk .Â
We will respond to your request within a month, and if we uphold your request and erase your data we will also notify any third parties to which the data has been passed, where we are able to do so, and tell you who they are. If we do not uphold your request, we will tell you why. If you disagree, you have the right to complain to the regulator.
