Closing your account
It is very simple and easy to close your Dibz account when you no longer want it.
First, we recommend that you withdraw any remaining funds from your account before you close it.
We offer a few different ways for you to close your account – these are listed below:
A. Regular closure
This type of account closure is designed for those who no longer wish to bet with us, but allows you to reopen your account at any time by contacting customer service.
To apply a regular account closure:
– step 1: In the app, go to Account, then go to Safer Gambling tools. Click Close Account
– step 2: Follow the instructions on screen. When finished, enter the code we send to your registered phone number and click “Confirm”.
If you’re closing your account due to a concern about your gambling behaviour, please take a look at the other account closure options below that might be more suitable.
B. Exclusions
DIBZ offers you the facility to Self Exclude from us as part of our Safer Gambling control tools. This feature allows you to block yourself from all or part of our services for varying periods of time depending on your needs.
Our long break options include:
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- Permanent
Our self-exclusion facility involves a joint commitment between DIBZ and you. During a period of self-exclusion, we will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts.
Until your self-exclusion ends, we will take reasonable steps to block you from your DIBZ account.
Our Flutter family group consists of Paddy Power, Betfair, Sky Betting & Gaming (which includes Sky Bet, Sky Vegas, Sky Bingo, Sky Casino and Sky Poker), Tombola and PokerStars.
We recommend that you apply a self-exclusion to any accounts you may hold with the above brands or alternatively contact the relevant Customer Support teams who can set these for you.
C. Time Out
The Time Out option allows you to take a break for a short term period of your choice between 1-30 days. Outstanding bets and balance will remain on your account and the break is automatically removed once the selected period is up.
D. Request for Deletion
This type of request is designed for those who no longer wish to bet with DIBZ and would like their personal data deleted in line with the General Data Protection Regulation (GDPR). Your personal data will no longer be processed by DIBZ. In order to submit a request please email SubjectRights@DIBZ.co.uk or alternatively contact our Customer Service Team. Should you meet the criteria to be erased, your request will be processed within 30 days. Please be advised that this right is not absolute, and we may be obliged to retain your data after the closure of your account, where legally required to do so.
To view more information about your rights, please visit our Privacy Policy.